空運操作主管崗位職責

崗位職責是什么

空運操作主管是航空公司或貨運代理公司中關鍵的管理角色，負責協(xié)調(diào)和監(jiān)督整個空運流程，確保貨物從發(fā)貨到收貨的順暢進行。

崗位職責要求

1. 具備深厚的航空物流知識，熟悉國內(nèi)外空運法規(guī)和行業(yè)標準。

2. 精通空運操作流程，包括訂艙、報關、配載、裝卸及后續(xù)跟蹤服務。

3. 具備優(yōu)秀的組織和計劃能力，能有效調(diào)度資源，應對突發(fā)狀況。

4. 擁有良好的溝通技巧，能與航空公司、海關、客戶及內(nèi)部團隊保持高效協(xié)作。

5. 對成本控制有深刻理解，能優(yōu)化操作流程，提高效率，降低成本。

6. 熟練使用相關業(yè)務軟件和信息系統(tǒng)，以提升操作效率。

7. 具備一定的風險管理意識，能及時識別潛在問題并提出解決方案。

崗位職責描述

空運操作主管承擔著確?？者\業(yè)務順利進行的責任，他們需要密切關注市場動態(tài)，制定并執(zhí)行操作策略。他們既要與航空公司協(xié)商航班安排，又要處理客戶的運輸需求，確保貨物準時、安全地送達目的地。此外，他們還須監(jiān)控貨物的全程狀態(tài)，處理可能出現(xiàn)的延誤、損壞或其他異常情況。

在日常工作中，空運操作主管會審核和批準運輸文件，協(xié)調(diào)地面操作，如裝載和卸載，以及與海關部門的溝通。他們還需定期評估操作流程，尋找改進空間，以提高服務質(zhì)量并降低運營成本。

有哪些內(nèi)容

1. 訂艙與航班安排：與航空公司協(xié)商，預訂合適的航班，確保貨物運輸?shù)臅r效性。

2. 報關與清關：指導團隊準備并提交準確的報關文件，確保符合海關規(guī)定。

3. 運輸監(jiān)控：跟蹤貨物從出發(fā)到目的地的全過程，及時解決可能出現(xiàn)的問題。

4. 客戶服務：處理客戶咨詢，協(xié)調(diào)解決客戶投訴，維護良好的客戶關系。

5. 團隊管理：培訓和指導操作人員，確保團隊高效運作，提高員工滿意度。

6. 成本分析與控制：分析操作成本，優(yōu)化流程，降低不必要的支出。

7. 風險管理：識別潛在風險，建立應急預案，減少業(yè)務中斷的可能性。

8. 合規(guī)性審查：確保所有操作符合航空業(yè)的安全和法規(guī)要求。

9. 關系維護：與航空公司、地面服務商、海關等保持良好合作關系，為業(yè)務開展鋪平道路。

10. 技術應用：探索和應用新技術，如物流信息系統(tǒng)，以提升操作效率和準確性。

作為空運操作主管，他們的工作涵蓋了空運業(yè)務的各個環(huán)節(jié)，從戰(zhàn)略規(guī)劃到執(zhí)行細節(jié)，都需要他們具備專業(yè)的知識、卓越的領導力和敏銳的洞察力。通過他們的努力，空運操作得以高效、有序地進行，為公司的業(yè)務發(fā)展提供有力保障。

空運操作主管崗位職責范文

第1篇 空運操作主管崗位職責

空運操作主管 m+r 華隆瑞鋒國際貨運(上海)有限公司,m+r,spedag,華隆,華隆瑞鋒,華隆瑞鋒 summary:

support and assist the department manager to organize, coordinate and monitor the daily airfreight operation of the whole team.

primary responsibilities:

1. take lead for sop review of the team account, make sure team members fully understanding and compliance with sop in daily job.

2. take lead for new account on board incl. but not limited to sop review and implementing.

3. supervise the team to provide high quality service to customers and minimize service failure and customer complain.

4. maintain good relationship with service provider including a-class and bargain for the good rate to win the new business

5. ensure the service deliveries in accordance with our customers’ requirements.

6. follow the airfreight import inquiries as well and find better logistics solutions to answer any agent’s inquires.

7. conduct the on-job training for new staff and monitor the performance review for team members.

8. ensure team member update finance system correctly and accurately.

9. work as team role model for operation & customer service quality / attendance performance.

10. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.

additional responsibilities:

1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.

2. back up for other team members when necessary.

knowledge and skill requirements:

1. college degree or above with above 5 years of e_perience in forwarding industry, the background for global forwarder is preferable.

2. at least 1-2 years of team management e_perience or working e_perience in a-class international forwarding company is preferred.

3. familiar with the procedure of airfreight operation and forwarding related knowledge.

4. fluent in both oral and written english and chinese, cet-4 or above.

5. high sense of responsibility, good team spirit and be able to work under pressure.

6. good sense of customer service and good problem-shooting capability.

7. good interpersonal and communication skills.

8. good microsoft office operation skills.